Return and Refunds
Boutique Street accepts returns if the item ordered is defective or of the wrong size, too large or too small.
The return is our responsibility and will be managed through our personal courier BRT, who will take care of collecting the package directly from your home throughout Italy. It is essential that the return request is made within one day of the package delivery date. This is because the size of the item can be checked at the time of use, requiring no additional time.
To request a return, you can contact us via email boutiquee_streetx@proton.me.
Once the return has been made, you will have to wait the same period of time necessary for the delivery of the previously ordered item.
Please obtain a return envelope, making sure it is not transparent. You can also use our envelope, as long as it is not damaged.
We would like to inform you that our Boutique does not practice a refund policy, but instead offers the possibility of returning purchased products or obtaining a full credit note. This credit note can be used for future expenses and has no expiration date, maintaining the same value as the order originally placed.
We are committed to your satisfaction and encourage you to contact us should you wish to return an item or request a credit note.